Refund Policy

At EdcoreTMS, we are committed to ensuring satisfaction with our educational services and courses offered through our trusted Training Partners. The following refund policy applies to purchases made from our partners:

Eligibility for Refunds:

• Eligibility Criteria: Refunds only apply to customers who have not consumed, accessed, or utilized any part of the service. Cases where the service matches the seller's description but differs in minor, subjective aspects do not qualify for a refund. This includes minor variations in data or presentation that do not significantly impact the overall delivery outcomes. For the avoidance of doubt, customer owns 100% of responsibility in checking that the data uploads are validated in respective government agency API endpoints/platform.

Refund Procedure:

1. Upon receiving a service not as described, customers should immediately contact the seller to inform them of the issues. The customer's and seller have a 7-day window to resolve the dispute directly.
2. If an agreement is reached, the seller will initiate a refund offer, and upon the customer's acceptance, EDCORETMS will process the refund in accordance with our standard timelines.
3. If the dispute is not resolved within 14 days, it will be escalated automatically to EDCORETMS management for intervention. We may request additional information, such as proof of delivery or course non-provision, to evaluate the refund request.

Refund Processing Time: Once a refund is confirmed and approved by both EDCORETMS and the customer, please allow between 14 to 21 working days for the refund to be processed.

Termination Procedure:

1. This SaaS service can be terminated by either party and refunds may be considered by ATOMAXR Pte Ltd on grounds of usage.
2. For avoidance of doubt, the service provider reserves the right to put customers who have not made payment on hold
3. All encryption keys and credentials generated for the functioning of the system belongs solely to ATOMAXR Pte Ltd
4. The service provider also reserves the right to terminate customers found to have abused the service agreements or system; without recourse or refund.